outsourcing

[COLUMN] Joining the dots: ICT sweatshops facing the heat

Sonia Randhawa on 10 Nov 2016
This month's column by Sonia Randhawa looks at intersections between ICTs, gender and climate change through the lens of the women working in the software, rather than the hardware side of things. While many of the big companies in North America have taken steps to ensure that the energy for data processing comes from renewable sources, the question remains what is the environmental impact and effect of climate change on BPOs and call centre industry in the global South.

Social Outsourcing as a Development Tool

Kateřina Fialová on 23 Jun 2011
This paper assesses the impact of a social outsourcing initiative operated by the government of Kerala State, India. Part of this outsources information technology (IT) services to dozens of cooperatives of women from below-poverty-line families in order to improve their socio-economic status. While raising questions about sustainability of the initiative, the research finds that social outsourcing has delivered new jobs, incomes and empowerment into low-income communities.
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